Photo-Me Code Not Working – Your Options and Alternatives

a list of suggestions to fix the problem

Trying to upload your passport photo using a digital code from a Photo-Me booth, but it just won’t work? This problem is not uncommon.

Read on to see a list of quick solutions—or learn how to get a new 100% working code right now.


Photo-Me Code Doesn’t Work: 4 Possible Reasons

1. Check That You’ve Purchased the Right Product

In addition to UK passport photos, there are other services available in photo booths. For example, you might’ve accidentally purchased a generic ID photo (which may be different rules-wise) or taken an image from the “For Fun” category.

Please note: if an accidental purchase is indeed the case, you won’t be able to get a refund and will have to get a new code.

To make sure that you’ve used the right service, check your printout against the example below. If your print doesn’t look like the one on the left, you may have accidentally purchased the wrong product.

photo me digital code not working

2. Check That Your Code Hasn’t Expired

If it’s been more than 30 days since you got your image, your code is expired and can no longer be used.

According to GDPR (General Data Protection Regulation), companies can store personal data only for a certain time. For digital passport photos, the storage period is 30 days—once it’s over, your image will be deleted and you won’t be able to retrieve it.

3. Double Check the Case and Spelling

All digital passport photo codes contain three parts, each filling out a separate box. When entering your code, make sure you get all three boxes right:

  • First Box: Can only contain the word idpass in lower case
  • Second Box: Can only contain the work uk in lower case
  • Third Box: Contains a code including 8 symbols (letters and digits), both in upper and lower case (make sure not to confuse the letter ‘O’ with zero and so on)

4. Wait and Try Again

In peak periods (late spring and summer), photo machines experience heavy load—even a suburban Morrisons photo booth can be used by thousands in just one day!

Due to this increased ID photo demand, the load on the servers increases, leading to an upload queue. Plus, there might be a connection fault in the booth itself.

This means your image may not become available via its photo code instantly. In fact, it can take up to 72 hours for it to be uploaded on the servers.

Try entering your code intermittently within these 72 hours—if it still doesn’t work when the time frame has elapsed, contact Photo-Me support.

If you’ve tried all of the above and it didn’t help, it might be time to consider other digital photo code options.

A 100% Working Alternative to Photo-Me Codes

get digital and printed photos

You can get valid passport photos with a code on our website. By contrast with in-store photo booths, you won’t even need to leave your home to do that—the whole process is online and takes a couple of steps:

  1. Take an Ordinary Photo: Grab your camera phone and take a regular picture of yourself. It can have any size and background—we’ll take care of them for you.
  2. Upload the Photo: To do that, use the button at the bottom of the screen. If the button isn’t there, upload your picture here.
  3. Enjoy Your New Passport Photo: In an instant, your image will be converted into a compliant passport picture—you’ll get a single digital image, a print-ready template and, most importantly, a new and 100% working digital photo code.

Each image we create is verified and uploaded to our servers without any delay. You won’t need to wait or retry entering your code when completing your online passport application. Try our photo service for free now!